Delivery Policy & Procedures

1. Delivery Commitment and Timings

We aim to deliver your order efficiently and safely.

•  Handcrafted Preparation Time: All Floraindia orders—including fresh floral arrangements, customized bouquets, and freshly baked cakes—require dedicated time for personalization, quality check, and secure, protective packing. Our delivery window reflects this commitment to product quality and freshness.

•  Timeframe Guarantee: Our delivery process includes preparation, secure packing, and transport, which means we cannot guarantee delivery within a short, narrow timeframe (e.g., 30-60 minutes).

•  Same Day Delivery (Standard Service): Orders will be delivered during standard business hours (9:00 AM to 9:00 PM), unless otherwise specified or due to unforeseen problems. This standard service does not guarantee delivery at a specific time.

•  Premium Service: To guarantee delivery within a specific time slot, you must select and pay for our 'Fixed Delivery' or 'Midnight Delivery' options at checkout.

•  Peak Days: During peak business days (e.g., Valentine’s Day, Mother’s Day), delivery timings may be extended due to a heavy load of deliveries.

•  Cake Orders: Early morning delivery is not possible for cakes as they are baked fresh on the same day to maintain quality.

2. Required Information & Restrictions

•  Accuracy: The Buyer/customer must provide their and their recipient’s all correct and complete information required for delivery. We will not be responsible for wrongful delivery due to incorrect information provided.

•  Restrictions: We do not accept orders for delivery at Airports or Railway Stations.

•  Buyer/Sender Contact Imperative: It is imperative for the Buyer/Sender to provide their own correct and functional contact number, including the full International Country Code. This information is required exclusively for urgent delivery resolution (e.g., address confusion, recipient uncontactable) and for fraud verification when time is critical and delivery deadlines are approaching.

3. Recipient Interaction & Acceptance

•  The Element of Surprise: We generally refrain from calling the recipient before delivery. We may contact the recipient only if we are unable to locate the address or face a crucial delivery issue.

•  Failed Delivery Procedures:

     ♦  Residential: If the recipient is not at home, the products may be handed over to a neighbour only if they are willing to accept the delivery.

     ♦  Proxy Delivery (Hotels, Hospitals, Offices): Due to access limitations or when the recipient and sender are unreachable (e.g., recipient is out, in a meeting, or restricted visiting hours apply), the products will be handed over to authorized personnel at the location (including hotel reception/concierge, security desk, hospital staff, relative, attendant, or a colleague). Handover to this personnel constitutes a successful and completed delivery, and our service obligation is fulfilled.

•  Recipient Unavailability: If the recipient is unavailable and the delivery personnel does not find anyone at the address within a reasonable wait time, the product will be considered waste. In this situation, the customer bears the loss.